Poland [select]
BPM for Managers and Analysts Overview Training Course Outline
Duration
16 hours
Terminy Szkoleń Otwartych
| Data rozpoczęcia | Miejscowość | Cena netto kursu | ||
|---|---|---|---|---|
| 2012-05-29 | Poznań | From 1960 to 2300 PLN Check! | ||
| 2012-05-31 | Lublin | From 1960 to 2300 PLN Check! | ||
| 2012-06-05 | Kraków | From 1960 to 2300 PLN Check! | ||
| 2012-06-14 | Katowice | From 1960 to 2300 PLN Check! | ||
| 2012-06-14 | Gdańsk | From 1960 to 2300 PLN Check! | ||
| 2012-06-18 | Opole | From 1960 to 2300 PLN Check! | ||
| 2012-06-19 | Gliwice | From 1960 to 2300 PLN Check! | ||
| 2012-06-19 | Wrocław | From 1960 to 2300 PLN Check! | ||
| 2012-06-20 | Częstochowa | From 1960 to 2300 PLN Check! | ||
| 2012-06-21 | Warszawa | From 1960 to 2300 PLN Check! |
Node ID: 11735
Course Overview
Course Audience:
Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.
Course Goals:
- How to increase productivity and effectiveness
- How to increase business process compliance and governance
- How to make a business process more agile and enable it for a change
- How to increase ability to scale best practices across a changing organization
- How to improve communication, cooperation, coordination between teams
- How to improve visibility of process pipeline
- How to make operational forecasts more accurate
- How to increase process throughput
- How to minimize cost of inputs by leading the process actors through the process, and reduce high quality, expensive staff
- How to make new hire ramp-up faster, by making new hires following the business process documentation
Course Outline
Understanding Business Processes
- What is a business process
- Types of business processes
- Unified Modelling Language (UML)
- Business Process Modelling (BPMN)
- Use Cases
- An Incremental Process for Modelling
Process Improvement Lifecycle
- Putting the team together
- Integration with the development lifecycle
- The process improvement lifecycle and Radical vs. incremental improvement
Defining Business Processes
- Business Use Case Diagrams
- Business Use Cases and Business Actors
- Modelling Hi-level and Group Processes
- Business Process Modelling Workshop (case study)
Mapping into System Requirements
- System Use Cases
- Mapping Actors and Use Cases
- Mapping Activities
- Mapping Business Scenarios
- Mapping Business Workers
- Mapping the Business Entity Model
- Mapping Workshop
Preliminary Process Assessment
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
Business Process Models
- Pros and cons of different modelling techniques
- Process model components
- Intro to use case scenarios
- Business objects
- Mapping the workflow
Modelling Current Processes
- Interviews and focus groups
- Modelling conditions, triggers, events and business rules
- Levels of abstractions
- Modelling tips and techniques
- Knowing when to stop
Quantifying Processes
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analysing Current Processes
Analysing activities
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modelling New Process
Generating new ideas
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process
Putting the New Business Process Models to Work
- Mapping to systems requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
Selecting Methods/Tools
- Method evaluation and selection and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
